Effective Date: April 30th, 2026
1. Introduction
Welcome to Starship Stays, LLC ("Company," "we," "our," or "us"). We are a Connecticut-based business that operates an online platform enabling users to list, discover, and book short-term and long-term rental properties located within the United States.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (starshipstays.spitzworks.com) and use our services. By accessing or using our platform, you agree to this Privacy Policy.
2. Information We Collect
We may collect the following categories of information:
a. Personal Information
- Full name
- Email address
- Phone number
- Billing and mailing address
- Government-issued identification (if required for verification)
b. Account Information
- Username and password
- Profile details (e.g., profile photo, preferences)
- Star Host or Star Guest account status
c. Transaction Information
- Booking details (dates, property, pricing)
- Payment information (processed securely via third-party payment processor)
- Refunds and cancellation data
d. Property Listing Information (for Star Hosts)
- Property address and details
- Photos and descriptions
- Pricing and availability
e. Usage Data
- IP address
- Browser type
- Device information
- Pages visited and interactions on the platform
3. How We Use Your Information
We use collected information to:
- Provide, operate, and maintain our platform
- Process bookings and payments
- Facilitate communication between Star Guests and Star Hosts
- Verify identities and prevent fraud
- Improve user experience and platform functionality
- Send transactional and service-related communications
- Comply with legal obligations
4. How We Share Your Information
We may share your information in the following situations:
a. Between Users
- Star Guest information may be shared with Star Hosts for booking purposes
- Star Host information may be shared with Star Guests
b. Service Providers
- Payment processing (e.g., Stripe)
- Cloud hosting and analytics services
c. Legal Requirements
- When required by law, regulation, or legal process
- To protect rights, property, or safety
d. Business Transfers
- In connection with a merger, sale, or acquisition
We do not sell your personal information.
5. Payment Processing
All payments are processed securely through a third-party payment processor (Stripe). We do not store full credit card information on our servers. Stripe may collect and process payment data in accordance with its own privacy policy.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website.
a. Types of Cookies We Use
- **Essential Cookies:** Necessary for website functionality (e.g., login, booking flow)
- **Performance Cookies:** Help us understand how users interact with the platform
- **Third-Party Cookies:** Limited use of cookies from Stripe during payment processing
b. Stripe Cookies
When you make a payment, Stripe may place cookies to:
- Enable secure payment processing
- Prevent fraud
- Ensure compliance with financial regulations
These cookies are governed by Stripe’s privacy and cookie policies.
c. Managing Cookies
You can control or disable cookies through your browser settings. However, disabling cookies may affect the functionality of the website.
7. Data Retention
We retain your information for as long as necessary to:
- Provide services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
8. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.
9. Your Privacy Rights
Depending on your location, you may have rights to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to or restrict processing
To exercise your rights, contact us at: jeremy@spitzworks.com
10. Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted with an updated effective date.
13. Contact Us
If you have questions about this Privacy Policy, please contact us:
Starship Stays, LLC
jeremy@spitzworks.com
14. State-Specific Disclosures (U.S.)
Residents of certain states (such as California, Virginia, Colorado, and others) may have additional privacy rights under applicable laws. If applicable, you may request:
- Disclosure of collected data
- Deletion of personal information
- Opt-out of certain data uses
Please contact us to exercise these rights.
15. Star Hosts as Independent Data Controllers
Star Hosts who list properties on our platform may receive personal information about Star Guests. Star Hosts are responsible for complying with applicable privacy laws when handling such data and must use it only for purposes related to bookings and stays.
Acknowledgment
By using our website, you acknowledge that you have read and understood this Privacy Policy.